Staff Spotlight: Alex Ruiz, Client Services Executive
Get to know Alex Ruiz, Client Services Executive, in this month’s Cultural Case Study!
1.) What’s one word you would use to describe the Valenz culture?
My word is “simplify”. Our culture promotes an open-door policy where everyone can ask questions and get access to anyone in the company, and that, in turn, promotes “simplified” teamwork. It’s all about getting members the right healthcare solutions at the right time. Our culture of teamwork lends itself well to simplifying that process internally so the output and benefits
2.) When someone asks you about Valenz/work, what do you say?
My job in client services is to help people better understand their healthcare. Sometimes I’m helping people directly, sometimes indirectly. Through our solutions and my responses to clients, I’m able to provide folks with the information they need, when they need it, to help them through some of the most difficult and challenging times of their lives. The part of my role that I like the most is that there’s always something new, there’s always a challenge, and the work is engaging. Something else I share when asked about Valenz is our culture, which is one of inclusion, transparency, and teamwork. We have a team approach here, and no one is withholding anything from their counterparts. We seek out any and every opportunity to collaborate. Despite all being from different backgrounds and working remotely in different locations, people collaborate effectively so we can best serve our clients.
3.) How is Valenz a good fit for your talents/skills and passions?
Valenz is always growing and adding new solutions. I feel that this fits well with my skillset – I’m good at research, engagement, and asking good questions to see if there is a fit with our clients. We’re always innovating ! At Valenz, we’re not just happy with the status quo, we’re growing, changing, and trying to do better (getting comfortable being uncomfortable) every day. To do that, you must be good at asking hard questions and communicating, whether internally or with our customers. Of course, we also do our best to maintain customer satisfaction, so engaging regularly and effectively communicating is key. I also love to learn, and here there are lots of training opportunities and chances to get more industry certifications, so I love being able to take those opportunities and then put what I’ve learned into action.