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Staff Spotlight: Jordan Paquette, Manager, IT Service Operations

April 5, 2024/in Announcements, Featured/by ajtemplin

Welcome to our new series focused on Vālenz® Health team members, where you can get to know the Valenz team through monthly staff spotlights. Read on to learn what Jordan Paquette enjoys most about Valenz!

1) What is one word you’d use to describe the Valenz culture?

“Flexible! My manager lets me take an autonomous approach to my work and my team that I manage as well. I can approach projects the way I’d like to, and I’m also able to travel and work from other areas I’d like to visit. I try to take that approach with the team I manage as well. Of course, I know each team is different, and each job role allows for a different level of flexibility, but I am very grateful for the experience I’ve had as a member of the IT team.”

2) When someone asks you about where you work, what do you say?

“Of course, I start out by sharing that I work in IT for a national company that works with self-insured healthcare, and we work in a mostly remote environment. But I also like to share that every day of my job is different. I’m not sure if that is because the company is growing or because we have big goals, or because I’m working in a new department. Maybe it’s a combination of all three, but I really enjoy the uniqueness of each day. Of course, there are projects that continue from day to day or week to week, but every day, there are new challenges and situations for me to navigate, as well as new tools and processes for me to learn.

I feel like our saying ‘Get comfortable being uncomfortable’ is the epitome of life at Valenz. My hands are in the weeds learning by doing new things! Being willing to get your hands dirty with something new can be daunting but rewarding, just like how working at Valenz can be challenging but rewarding. Every single company goal is a challenge. Simplifying healthcare isn’t easy, but when we’re successful, it’s incredibly rewarding!”

3) How is Valenz a good fit for your talents, skills, and passions?

“I like to push myself and learn new things, and this is certainly the place to do that. Since ‘getting comfortable being uncomfortable’ here is the norm, I feel like I fit in here. In all areas of my life, I feel like if I’m not pushing myself or if there isn’t enough change, I get bored. Of course, if there’s too much change or too many new things, I get overwhelmed, just like everyone else. I feel like there’s a good balance at Valenz. I also feel like an individual must be organized to be successful at Valenz, maybe because of how fast the company is growing! Since I would categorize myself as an organized person, I think again, Valenz is a great fit.

A huge passion of mine is providing a good experience for the customer or group of folks I’m serving. My coworkers, other Valenz employees, are the ones that I’m serving, and I have this drive to bring them a positive experience, so that aligns with what Valenz needs from my department.

Finally, I also align with the company’s values. In my experience, sometimes IT departments have a bit of a different culture than the company they serve, and since I try to ensure that’s not the case with the individuals I manage on my IT team, I feel it’s important to personally align with the company’s values. Things like holding ourselves accountable for our performance, being transparent with those we serve, prioritizing ethical and innovative work, and elevating our partnerships and sharing that love with our customers is important. As a manager, ensuring my team feels that I value those things too is important to me!”

https://www.valenzhealth.com/wp-content/uploads/2024/04/Cultural-Case-Study-Jordan-600x432-v5.png 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2024-04-05 13:41:012025-01-06 19:48:02Staff Spotlight: Jordan Paquette, Manager, IT Service Operations

Simplifying Healthcare: Top 3 Action Items for 2024

March 12, 2024/in Announcements, Featured, Press/by ajtemplin

From economic inflation, relentless staffing shortages and rising benefit costs to the intensifying impact of delayed care and screening resulting in higher acuity, healthcare challenges continue to mount. Vālenz® Health and its iThrive Customer council are working collaboratively and embracing the highest level of transparency to address these challenges and drive meaningful change in three high-priority areas in 2024:

  • Embracing AI for greater effectiveness and efficiency
  • Defining wellness and what it means to be healthy
  • Finding change in mental health and medication challenges

Read more in our latest article.

 

https://www.valenzhealth.com/wp-content/uploads/2024/03/VAL-iThrive-News-web-graphic-v2.jpg 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2024-03-12 16:22:482024-03-12 16:35:01Simplifying Healthcare: Top 3 Action Items for 2024

Madeline Cashdollar Joins Vālenz® Health as Chief People Officer

February 16, 2024/in Announcements, Featured, Press/by ajtemplin

PHOENIX, Ariz. (Feb. 16, 2024) — Vālenz® Health proudly announces that Madeline Cashdollar, MBA, has joined the executive leadership team as Chief People Officer.

With a 25-year career that has touched on all aspects of human resources, Cashdollar most recently led her own consulting firm, advising clients on global HR strategy and talent management. She brings deep expertise in compensation and benefits, client and employee relations, organizational development, diversity and inclusion, performance measurement, and workforce solutions for all people-related challenges.

“Madeline is a tremendous fit for this position because she truly is all about people and the power of customer love,” said Rob Gelb, Chief Executive Officer of Valenz. “She thrives at the intersection of business and people strategies – quickly building relationships, diagnosing the problem, designing practical solutions, and moving the team in the right direction to improve business outcomes. We’re thrilled to have Madeline join us.”

Based in Florence, S.C., Cashdollar has served in executive and management roles within human resources, organizational development and client solutions for Sonoco, Aon Corporation and Hewitt Associates. As partner at Hewitt Associates, she managed numerous high-profile client relationships. Cashdollar earned a degree in mathematics from Wake Forest University and a master of business administration from the Yale School of Management.

“It’s exciting to see the team doing great things every day and really living the Valenz culture that elevates our company and keeps customers coming back,” Cashdollar said. “I’m looking forward to rolling up my sleeves as we continue to grow and build for the future with people as our greatest asset.”

About Vālenz® Health  

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. For more information, visit valenzhealth.com.

https://www.valenzhealth.com/wp-content/uploads/2024/02/M.Cashdollar-Annc-Web.png 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2024-02-16 19:58:182025-01-06 19:50:20Madeline Cashdollar Joins Vālenz® Health as Chief People Officer

Vālenz® Health, zakipoint Health Partner on Video Series: “Rewriting the Book: The Health Plan of the Future”

February 14, 2024/in Announcements, Featured, Press/by ajtemplin

PHOENIX, Ariz. (February 14, 2024) — Vālenz® Health and zakipoint Health have partnered on the production of an eight-chapter video series, designed to reset expectations for what a health plan should be for employers and their employees.

Titled “Rewriting the Book: The Health Plan of the Future,” the series spotlights Valenz CEO Rob Gelb and zakipoint CEO Ramesh Kumar as together they offer insightful approaches, tools and resources for a reimagined health plan option that feels better – and operates more efficiently and effectively than what’s available today.

“The rising trajectory of healthcare costs is not sustainable, and the lack of transparency into a complex healthcare system only serves to drive confusion about how to make the right decisions,” Gelb said. “That sparked our series of discussions on enabling a true health plan that optimizes the cost, quality and utilization of healthcare for everyone while boosting member satisfaction, and we are excited to now share it.”

The series of 2-minute videos covers actionable information about key topics including transparency, empowering members to make the right choices as consumers, rethinking contracts and networks, balancing the equation of cost, quality and utilization, and more. New chapters will be released weekly through March on the Valenz and zakipoint LinkedIn pages, ending with a final chapter-by-chapter review by Gelb and Kumar.

In September 2023, Valenz and zakipoint announced their collaboration on a digital front door to care called zConnect – a mobile app that engages members and enhances access to key healthcare data including cost and quality ratings, plan benefit details, comprehensive lists of in-network procedures and providers, and much more on the Valenz platform of fully integrated solutions.

About Vālenz® Health

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. For more information, visit valenzhealth.com.

About zakipoint Health

zakipoint Health is a company on a mission to bring transparency, direction and personalization to healthcare consumers, bringing all benefit services, data, insights and tools into one place for members on a self-insured plan. With a best-in-class platform, reporting, and engagement tools, we identify risks, drive action, connect with members and track success, empowering companies to reduce risk and costs while creating healthier, more engaged members. For more information, visit zakipointhealth.com.

https://www.valenzhealth.com/wp-content/uploads/2024/02/Rewriting-the-Book-Web-Image.png 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2024-02-14 18:29:342025-01-06 19:55:03Vālenz® Health, zakipoint Health Partner on Video Series: “Rewriting the Book: The Health Plan of the Future”

Vālenz® Health Serving as Corporate Sponsor of HCAA Executive Forum for Third Year

February 9, 2024/in Announcements, Featured, Press/by ajtemplin

PHOENIX, Ariz. (Feb. 9, 2024) — Returning for the third straight year as a corporate sponsor of the annual HCAA Executive Forum, Vālenz® Health is attending the key networking event for self-funded groups and third-party administrators later this month in Las Vegas.

“The Valenz team is always excited about kicking off the year with the HCAA Executive Forum,” said Rob Gelb, Chief Executive Officer of Valenz. “As we address key topics that are central to the Valenz mission – including adaptability through change, skating to the puck in the self-insured market, and leveraging transparency and our data-driven strengths – we expect to come away with new ideas and innovations that help us drive smarter, better, faster healthcare.”

The HCAA Executive Forum will be held Feb. 19-21 at the Bellagio. Jordan Hersh, EVP of Channel, Steve Illions, VP of Business Development, and Alex Ruiz, Client Services Executive, will attend from the Valenz team. Visit Valenz at Table 21 to learn more about how a reimagined health plan elevates experiences and simplifies the complexity of healthcare through a platform of fully integrated, member-centric solutions.

About Vālenz® Health  

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. For more information, visit valenzhealth.com.

https://www.valenzhealth.com/wp-content/uploads/2024/02/HCAA-2024-Exec-forum.png 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2024-02-09 20:22:512024-02-09 20:49:12Vālenz® Health Serving as Corporate Sponsor of HCAA Executive Forum for Third Year

Vālenz® Health Names TJ Morrison as Senior Vice President, Innovation

February 2, 2024/in Announcements, Featured, Press/by ajtemplin

PHOENIX, Ariz. (Feb. 2, 2024) — Vālenz® Health is pleased to announce that TJ Morrison has been named to a newly created executive position as Senior Vice President, Innovation.

Morrison first joined Valenz in September 2023 as Senior Vice President, Strategy, following the company’s acquisition of KISx Card, LLC. In his new role, he will steer the company’s product lifecycle management, from vision and innovation to development and marketing. Working closely with the marketing, sales and operations teams, he will lead the way in crafting products and services that bolster customer retention and align with the firm’s long-term strategic objectives.

“As a longtime champion of customer-centric solutions with a clear vision for the future, TJ is a perfect fit to take our product and service offerings forward,” said Maurice Steenland, Chief Product Officer of Valenz. “His tremendous background and skills will be key to advancing the Valenz culture of innovation, anticipating emerging market needs, and driving value as we work together to provide lasting results for our customers.”

For more than 15 years, Morrison has driven new solutions that pave the way for self-funded employers to control claim costs. Drawing from his deep experience with brokerages and TPAs, he founded KISx Card in 2016 to deliver bundled transparent pricing to local employers, and under his leadership it became one of the nation’s largest direct-contracting surgery and imaging networks. Morrison also previously held executive and management roles with Benefit Design Specialists, Inc.

“It’s been an honor to be part of this highly talented Valenz team, and I am extremely energized to take this next step in leading our product strategy,” Morrison said. “There is nothing more rewarding than creating genuine partnerships with our customers, and we have a unique opportunity at Valenz to offer groundbreaking solutions that make a real impact on the health plan of the future.”

Based in Harrisburg, Pa., Morrison earned his degree in Business Administration, Entrepreneurial Studies from Rider University.

About Vālenz® Health  

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. For more information, visit valenzhealth.com.

https://www.valenzhealth.com/wp-content/uploads/2024/02/TJ-Morrison-Web-ANNC.png 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2024-02-02 15:03:512025-01-06 19:47:33Vālenz® Health Names TJ Morrison as Senior Vice President, Innovation

Uncovering Errors and Overpayments for Multi-State Health Plan

January 12, 2024/in Announcements, Featured/by ajtemplin

Amid the growing trend of high-cost claims and the challenges of avoiding errors and overpayments, a large multi-state health plan retained Vālenz® Health in 2023 to provide wraparound second pass payment integrity support across its in-network high-dollar claims. The results: an additional savings of $120 million for an average savings of $40,000 per claim.

See how our Full Claim Review Solution created these savings by supplementing the health plan’s payment integrity program – read the case study here.

View all Valenz case studies and whitepapers here.

https://www.valenzhealth.com/wp-content/uploads/2024/01/Multi-State-Case-Study-WEB-Jan.png 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2024-01-12 17:26:572024-01-24 23:22:38Uncovering Errors and Overpayments for Multi-State Health Plan

Vālenz® Health Names Frederick Karutz as Executive Vice President, Strategic Solutions

December 22, 2023/in Announcements, Featured, Press/by ajtemplin

PHOENIX, Ariz. (December 22, 2023) — Vālenz® Health announces that Frederick Karutz has joined the executive leadership team as Executive Vice President, Strategic Solutions. In his new role, Karutz will drive transformative value for health plans, employers and members through a solution suite that delivers optimal care navigation and management, payment integrity and risk mitigation for exceptional customer experiences and savings.

An early innovator in consumer-driven healthcare, Karutz brings more than 25 years of expertise in analytics-supported care engagement and member-centered solutions, most notably for members with complex and emerging needs. He comes to Valenz after serving as President for Carelon Advocacy, where he worked with health plans to unlock personalized engagement for high-risk, emerging-risk and complex-care members.

“Fred is a true champion of everything Valenz Health stands for in serving the member: engaging early and often to ensure better outcomes at lower costs of care through a culture of innovation,” said Rob Gelb, Chief Executive Officer of Valenz. “His tremendous background and skills in leveraging data-driven, member-centric programs and solutions make him an outstanding fit for our company as we lead the way toward optimizing cost, utilization and quality for all.”

Karutz has deep experience in leveraging advanced analytics to identify at-risk members and engage them with health plan programs, point solutions and providers, driving significant improvements in health outcomes, claims trend reductions and average savings.

Karutz also directed growth, sales enablement and marketing efforts on behalf of the Advanced Analytics and Services division within Carelon. Before that, he led consumer-based programs, strategy, growth, marketing, and product development functions for companies including AIM Specialty Health, ConnectedHealth, Health Care Services Corporation, Silverlink and GoHealth.

“The Valenz continuum of solutions delivers significant and immediate cost savings for health plans, employers and other payers, as well as optimal care navigation and management for members. It’s a timely, winning combination for smarter, better, faster healthcare,” Karutz said.

An active member of his community in Chicago, Karutz was a member of Greater Leadership of Chicago; served as Vice Chairman with Instituto del Progresso Latino, helping the organization establish the Instituto Health Sciences Career Academy; and has been a board member with AgeOptions for more than 14 years. He also has developed an innovative healthcare internship program for high school seniors sponsored over the years by HCSC, Anthem and Carelon.

Karutz earned a bachelor’s degree in economics from Northwestern University and a master’s degree in business administration from the University of Chicago Booth School of Business.

About Vālenz® Health  

Valenz Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With its fully integrated solution, Valenz executes across the entire patient journey – from care navigation and management to payment integrity, risk solutions and provider validation. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
For more information: valenzhealth.com

https://www.valenzhealth.com/wp-content/uploads/2023/12/F.Karutz-Web-Annc.png 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2023-12-22 15:20:282025-01-06 19:47:11Vālenz® Health Names Frederick Karutz as Executive Vice President, Strategic Solutions

Without Agreement and Alignment, Acquisitions Can’t Succeed

November 17, 2023/in Announcements, Featured/by ajtemplin

PHOENIX, Ariz. (Nov. 17, 2023) — Rob Gelb, Chief Executive Officer of Vālenz® Health, discusses his success in navigating the what/why of agreement and the how/who/when of alignment during the acquisition and integration of new businesses into the Valenz organization. Read how that discipline transcends M&A into successful leadership processes for the entire company. Learn more about  Rob’s insights on agreement and alignment in his Forbes article here.

As originally published on Forbes.com as part of the Forbes Finance Council.

https://www.valenzhealth.com/wp-content/uploads/2023/11/R.-Gelb-Forbes-Nov.png 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2023-11-17 15:48:162023-11-20 15:49:10Without Agreement and Alignment, Acquisitions Can’t Succeed

Vālenz® Health Names Jennifer Graber as Senior Vice President, Client Services

November 9, 2023/in Announcements, Featured/by ajtemplin

PHOENIX, Ariz. (November 9, 2023) — Vālenz® Health announces that Jennifer Graber, CEBS, has joined the company as Senior Vice President, Client Services.

With executive leadership experience across the industry, Graber has more than 25 years of expertise in client management, business strategy, sales, employee benefits and health insurance. She comes to Valenz after serving as Manager of Strategic Partnerships with TrueScripts Management Services, a privately held pharmacy benefit manager. Previously, she held key positions in client solutions and sales at Mercer, Meritain Health, Welltok Inc., and Blue Cross Blue Shield in Nebraska.

Graber’s leadership role in client services will emphasize building and fostering strong customer relationships, helping colleagues and clients succeed by leveraging the fully integrated Valenz platform of comprehensive cost-containment and member-centered solutions.

“Jen is a longtime proven leader who has tremendous passion for serving her clients, positioning them for success, and delivering the results they need,” said Nathan Nelson, Chief Revenue Officer. “She champions full transparency, innovations in cost containment, and outstanding customer support – perfectly aligning with our vision and the strong, vigorous and healthy mindset that is core to our brand and the entire team.”

With bachelor’s and master’s degrees from the University of Nebraska, Graber also holds the Certified Employee Benefit Specialist designation from the Wharton School of the University of Pennsylvania. She will be based in Omaha, Neb.

“Valenz is achieving something very unique in the market. I am thrilled to be part of how Valenz is driving groundbreaking change and creating the health plan of the future,” Graber said. “My highest priority has always been putting clients first and creating genuine partnerships with all stakeholders, which fits so well within the Valenz culture. I’m looking forward to supporting our customers at every step of the way toward better, smarter, faster healthcare.”

About Vālenz® Health

Vālenz® Health simplifies the complexity of self-insurance for employers by consolidating health plan solutions on a single platform. Valenz has deep roots in clinical and member advocacy, alongside decades of expertise in the validation, integrity and accuracy of claims, and a suite of risk affinity solutions. With a steadfast commitment to data transparency and decision enablement, and an omnichannel approach across the healthcare journey, Valenz engages early and often to optimize healthcare for the provider, payer, plan and member, delivering improved cost, quality and outcomes for employers and their members – for smarter, better, faster healthcare. More information is available at valenzhealth.com.

https://www.valenzhealth.com/wp-content/uploads/2023/11/J.-Graber-Web-Annc-2.png 432 600 ajtemplin https://www.valenzhealth.com/wp-content/uploads/2023/01/valenz-logo-1-23-3.png ajtemplin2023-11-09 23:03:052025-01-06 19:47:01Vālenz® Health Names Jennifer Graber as Senior Vice President, Client Services
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